Job ref no.: CT3117490-01#5508

(Senior) Guest Relations Officer / Guest Relations Officer

Hotel Hart Management Limited

Benefits
  • 13-month pay
  • Dental plan
  • Medical plan

Provide effective courteous services at Front Desk and resolve any guest dissatisfaction with a professional attitude.

 Responsibilities :

  • Provide courteous and effective services at the Front Desk
  • Perform registration and check-out procedures on all arrival and departure guests
  • Modify and update the respective folios of the hotel guests in the HIS system
  • Ensure all daily reports and statistics are generated according to the management requirements
  • Ensure sufficient cash float in each service wicket and check constantly to avoid a shortage
  • Perform any other duties assigned

 Requirements :

  • Certificate/ Diploma in Hotel Management is preferable
  • Minimum 1 year of Front Desk experience (Prefer but not required)
  • Good command of both written and spoken English, Cantonese, and Mandarin
  • Familiar with MS Office operation including Word, Excel, Chinese word processing
  • Shift duty is required

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More job information
Job ref no. CT3117490-01#5508
Salary
  • N/A
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip