Job ref no.: CT3119190-01#0055
The Murray

Senior Guest Relations Officer

The Murray

Benefits
  • 5-day week
  • Dental plan
  • Free duty meal
  • Medical plan

Job Responsibilities:

  • Provide warm, friendly and efficient check-in, check-out and rooming for all guests, completing all hotel procedures, while paying special attention to any specific requests or preferences from guests.
  • Be well versed with all Guest Relations Officer procedures as outlined on their shift check list and proactively assist with these tasks while providing guidance where necessary.
  • Provide assistance and directions to all hotel patrons. Is well known to city guides, restaurants, artists and other people of interest to our guests.
  • Assist with supervising the shift operations in Guest Relations to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Guest Relations.
  • Assist Guest Relations Supervisor with room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation, as per Supervisors request.
  • Assist with monitoring all VIP guests welcome process, ensure all guests are well taken care of during their stay, or special events such as guest birthday, honeymoon, kid's program, etc.
  • Check to ensure timely completion of assignments and duties by Guest Relations Officers and that all shift tasks are completed by the end of each shift.
  • Assist with the training of Guest Relations Officers, monitoring their performance to ensure all Officers are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary.
  • Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorised company/travel agent document, relieving any unnecessary financial risks for the hotel.

Job Requirements:

  • Minimum of 3 year Front Office experience in an international hotel.  Less experience may consider as Guest Service Officer.
  • Good oral and written English proficiency, strong interpersonal skills, able to communicate with all levels, strong in mathematical abilities, able to work under pressure and leadership qualities.


 


All interested candidates please send your resumes by email to:

Human Resources Department
The Murray, Hong Kong, a Niccolo Hotel
Tel: (852) 3141-8888    

The Murray, Hong Kong, a Niccolo Hotel, is an equal opportunity employer and welcome applications from all qualified candidates. The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.

If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. The applications will be treated as confidential and such personal data will be used for all purposes relating to your application for employment with us.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Resources.

More job information
Job ref no. CT3119190-01#0055
Salary
  • N/A
Job Function
Industry
Location
  • Central
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 4 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree