Senior Guest Services Officer (5-Day Work Week)

Duties & Responsibilities:

• To handle daily check in and check out procedure.
• To ensure the smooth operation of the hotel and maximize guest satisfaction.
• Respond to guest comments and complaints relating to service standards and take necessary action accordingly.

Requirements:

• Higher Diploma or Degree holder in Hospitality Management.
• Minimum 2 years’ relevant experience gained in hospitality industry.
• Excellent command of spoken and written English, Chinese and Putonghua, ability to speak other languages would be an advantage.
• Pleasant and outgoing personality with excellent communication and interpersonal skills.
• Independent and able to work under pressure.
• Proficient in Opera system, Microsoft Office applications and Chinese word processing.
• Candidates with less experience will be considered as Guest Services Officer.

We offer career opportunities and excellent remuneration package. Interested parties please send your full resume with present and expected salary to Head of Human Resources, 193 Prince Edward Road West, Mongkok, Kowloon or email to recruit@royalplaza.com.hk

We are an equal opportunity employer. Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful. Data collected will be treated in strict confidence and used for recruitment purpose within the group hotels.