Job ref no.: CM/ITD-HD/CTO (CT3119870-01#0071)
OCBC Wing Hang Bank Limited

Senior Help Desk Support

OCBC Wing Hang Bank Limited

  • 5-day week
  • 13-month pay
  • Birthday leave
  • Discretionary bonus
  • Family medical plan
  • Insurance plan
  • Medical plan
  • … + 1 more


  • Perform PC, peripherals and branch server installation, configuration and maintenance
  • Provide daily support tasks for internal end user
  • Manage vendor for hardware, software maintenance service
  • Maintain and support Microsoft SCCM server
  • Prepare server and Windows workstation OS related documentation, such as installation procedure, training guide, testing report, etc.
  • Perform problem diagnostic of Windows workstation by using advance troubleshooting skills
  • Prepare help desk related reports for management review


  • Diploma in Computer Studies / Science or its equivalent
  • Minimum 5 years’ experience in IT related helpdesk support
  • In depth knowledge in:
  • 1. Windows server 2012/2016 and Windows 10
  • 2. MS Active Directory/MS SCCM
  • 3. LAN and WAN network management
  • Able to perform installation, configuration and troubleshooting on major IT hardware and software products
  • Additional experience in MS Office 365 and qualifications such as MCP, MCSE will be an advantage
  • Good communication skill in both spoken and written English

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

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More job information
Job ref no. CM/ITD-HD/CTO (CT3119870-01#0071)
  • N/A
Job Function
  • Shau Kei Wan
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Diploma or equivalent