Maintain and administer end-users computing environments, including computer hardware, systems software, applications software, and all configurations for the group.
Plan, coordinate, and implement IT security measures in order to protect data, software, and hardware.
Diagnose hardware and software problems, and replace defective components.
Monitor end-user computing performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
To perform inventory control of IT facilities, record keeping & documentation.
Supervise and manage the IT Helpdesk operation.
Act as an escalation point (Tier 2 support) to resolve technical issues.
Supervise IT officer(s) to perform technical support.
Collaborate with vendors, suppliers and company personnel on IT and related procurement.
Perform data backup and disaster recovery operations.
Maintain and prepare documentation and workflow.
Various administrative duties and special tasks or projects as assigned.
(Candidate with more experience will be considered as Assistant Manager.)
Degree holder in Information Technology or related discipline.
At least 5 years' experience in end-user support.
Experience in deploying, managing and supporting in MS Windows OS platform, MAC OS platform would be an advantage.
Experience with Server/Desktop Virtualization Technology.
Holder of IT Industry certification such as ITIL, PMP, Network+, Security+ and etc. is highly preferred.
Ability to solve problems through systematic analysis with sound judgment.
Ability to prioritize and manage requirements independently.
Detail-minded, independent with good collaboration, communication and organizing skills.
Immediate available preferred.
Good command in both English and Chinese.
Please send your application with full resume and expected salary to Human Resources Department, Units 601-605A, 6/F, Tower B, Manulife Financial Centre, 223 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong or click Apply Now or by clicking Job Application (Please quote the job reference number and job title on the subject)