Posted on 2022-01-07
Top Level Corporation Limited

Senior IT Officer / Senior System Engineer / Support Team Lead (5-day)

Top Level Corporation Limited

Job Description:

  • Provide day-to-day IT operation and technical support to internal users
  • Perform operating systems, software & hardware installation, configuration & maintenance
  • Provide 2nd tier helpdesk support, problem diagnosis for our customer at system, applicaiton and Cloud SaaS level
  • Provide technical support for LAN, WAN & Internet connectivity issues to both internal & external users
  • Escalate, coordinate and liaise case with tier-2 or vendor support in case encounter technical issues or advance problems
  • Assists team leader to handle internal and external support case to meet defined SLA
  • Perform ad-hoc projects as assigned


  • Degree or above in Computer Science, IS, IT or related discipline
  • Minimum 4 years of relevant experience in server / network maintenance & support
  • With knowledge and experience in netwokring equipment configuration & operation (i.e. Cisco router & switch, SonicWall and Fortigate Firewall)
  • With knowledge and experience in providing support and configuration on Domino/Notes, MS Exchange and Windows Active Directory operation
  • With server administration infrastructure support & monitoring experience
  • Experience in end point encryption security solution, virtual host platform, backup solution and mobile device management etc would be an advantage
  • Good client-facing and inter-personal communication skills
  • Excellent analytical and problem-solving skills
  • A good team player, self-motivated and multitasking
  • Good command of spoken and written Cantonese, English and Mandarin
  • Immediate available would be an advantage


Benefits we offer:

  • 5-day work week
  • Bank holiday
  • Medical coverage
  • Birthday, Wedding, Maternity and Paternity Leave
  • Discretionary Bonus
  • Young and Fun Working Environment


Interested parties, please click apply and send your resume, including current and expected salary to us.

*All information will be treated as confidential and used solely for recruitment purposes.

More job information
  • 25,000 - 30,000 / month
  • 5-day week
  • Birthday leave
  • Discretionary bonus
  • Medical plan
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 4 years - 7 years
Career Level
  • Middle management level
  • Degree