Job ref no.: CT3117352-01#9943

Senior IT System Engineer (Toys)

Easy Job Centre


Helpdesk and Service Support (Approx 40%)

  • Provide first line IT Service Desk support to internal staff including user inquiries handling, user practice education, resolve incidents and complete request tickets
  • Manage procurement and carry out asset management inventory record.
  • Maintain high system availability and ensure all applications work properly.
  • Perform regular system monitoring, data backup, server administration, application and network device performance and provide troubleshooting when problem arise.
  • Perform server setup and administration on company infrastructure.

Project management (Approx 40%)

  • Assist in project implementation and develop and establish IT policies and guidelines.
  • Manage the documentation of all changes, upgrades and new implementations as appropriate.
  • Work closely with service vendors to ensure continuity of service
  • Working close with global and regional IT team on related technical support and services.

20% travelling for project implementation.


  • F.5 or above
  • Fluent writing and reading English.
  • Has a good service attitude and team work spirits.
  • Good communication skill, honest and reliable, strong sense of work responsibility.
  • 8 years relevant experience in IT industry, in which 1 – 2 years in project management;
  • Familiar with Windows admin, Group policy, Clouding, Virtualization, Network security and compliance, backup solution, VOIP, Cisco router and switch is a must.
  • Familiar with Data Domain, Firewall Management, Network Management, System Support and Hardware Maintenance.
  • Experience working with vendors on Network and Server projects is an advantage
  • Willing to work in EST times environment and carry out ad hoc on-site/remote support when necessary.
  • Require regular travel to other offices (20%).
20000 - 35000

13 Months Salary, Depending Bonus, Medical Scheme (General), MPF, Annual Leave ( 10-15 ),

Bank Holiday

Hardline Trading

Tsim Sha Tsui



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More job information
Job ref no. CT3117352-01#9943
  • N/A
Job Function
Employment Term
  • Full-time
  • 8 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE