Job ref no.: CT3114084-01#0042
Spin Master Ltd

Senior IT System Engineer

Spin Master Ltd

  • 5-day week
  • 13-month pay
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • … + 1 more


  • Play as a leader role for monitor and provide IT services including helpdesk support, network monitoring upon company standard policies in agreed service level. Assist IT Operations Manager to implement IT policy and execute projects as needed.

Job Responsibilities:

Helpdesk and Service Support (Approx 30%)

  • Provide first line IT Service Desk support to internal staff including user inquiries handling, user practice education, resolve incidents and complete request tickets
  • Manage procurement and carry out asset management inventory record.
  • Maintain high system availability and ensure all applications work properly.
  • Perform regular system monitoring, data backup, server administration, application and network device performance and provide troubleshooting when problem arise.
  • Perform server setup and administration on company infrastructure.

Project management (Approx 30%)

  • Assist in project implementation and develop and establish IT policies and guidelines.
  • Manage the documentation of all changes, upgrades and new implementations as appropriate.
  • Work closely with service vendors to ensure continuity of service
  • Working close with global and regional IT team on related technical support and services.
  • 20% travelling for project implementation.


  • University Degree holder in Information Technology / Computer Science or professional IT qualification
  • Fluent writing and reading English.
  • Has a good service attitude and team work spirits.
  • Good communication skill, honest and reliable, strong sense of work responsibility.
  • 8 years relevant experience in IT industry, in which 1 – 2 years in project management;
  • Familiar with Windows admin, Group policy, Clouding, Virtualization, Network security and compliance, backup solution, VOIP, Cisco router and switch is a must.
  • Familiar with Data Domain, Firewall Management, Network Management, System Support and Hardware Maintenance.
  • Experience working with vendors on Network and Server projects is an advantage
  • Willing to work in EST times environment and carry out ad hoc on-site/remote support when necessary.
  • Require regular travel to other offices (20%).

If you were interested in being a part of Spin Master, please send a full resume with contact number and expected salary to Human Resources Department via E-mail (in Word format) to [via CTgoodjobs Apply Now ]

We are an equal opportunity employer. Any information provided will be treated in strict confidence and used only in consideration for relevant/similar post(s) within Spin Master.

We do appreciate all interest; however only those selected for interview will be contacted.

More job information
Job ref no. CT3114084-01#0042
  • N/A
Job Function
  • Tsimshatsui
Employment Term
  • Full-time
  • 8 years
Career Level
  • Non-management level
  • Degree
Require to Travel
  • Travel occasionally