Job ref no.: CT3116513-01#1766

Senior Key Account Manager


Agoda is one of the world’s largest online hotel and accommodation booking platforms. Founded in 2005 and now a Booking Holdings company, Agoda offers travelers a fast, easy way to book their holiday accommodation from over 1 million properties in almost every country on earth.

Agoda has been growing at an exceptional rate and has a network of over 1 million accommodation options worldwide and employs over 3,700 professionals from 70 nationalities in locations around the globe. Having established itself as the dominant Online Travel Agency in Asia, it is now growing its presence in Europe and the USA.

In every department, Agoda provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter than almost anyone in the online travel agency market. Our people are some of the most passionate people in the travel industry, and it is this passion that has allowed us to grow so quickly and create a best in class service for our hotel partners.

Come join our global team at Agoda, where you will have the opportunity to contribute to the success of the company and make a difference!

As ‘Senior Key Accounts Manager’, you will be responsible for the performance and account management of a portfolio of hotel chains. You are likely to have a strong network of hotel industry contacts & be working within an Online Travel Agent, travel wholesaler or distribution / account management function of a hotel chain. As an area of the business undergoing significant change, you must thrive in a fluid & evolving environment, be an engaging and approachable person who thrives in a team environment.

The successful applicant will certainly have an impressive background and a well-rounded understanding of the online travel industry, including product developments, market trends and connectivity. They will also need to be well versed in the ownership and management structure of hotel chains at a corporate level and their relationship with their hotel owners. We are not looking for someone who just wants a career move / step up; the most important characteristic the successful applicant will demonstrate is an understanding of (and commitment to) the team culture that is so important to everyone at Agoda and Priceline. We are looking for a seasoned executive from within the travel industry who can demonstrate a track record of high performance on a regional scale. As a confident and articulate communicator, you will be able to guide us through your experience in influencing stakeholders and managing change from within a cross-functional international role.


  • Evaluate Hotel Chain partnerships within your portfolio against set of health metrics, ensure Agoda has access to the best possible products and optimize performance
  • Understand the drivers for Hotel Chain performance & develop solutions to make positive impact to growth drivers
  • Contracting with Hotel Chain partners and implement agreements
  • Work alongside Key Accounts Director & other senior stakeholders to develop products & business development opportunities to over-index growth targets
  • Share market knowledge & develop best practices, create efficiencies and help grow the global teams and Agoda’s market share
  • Regularly interact with Hotel Chains at corporate / hotel level and articulate both benefits & requirements of commercial, operational and technical changes
  • Collaborate across functional and market teams globally to achieve targets and develop business strategies to scale for success.

Qualifications / Experience:

  • 5+ years’ experience in an e-commerce account management role with a large international company
  • Or 5+ years’ experience working within travel / tourism with a large global company
  • Advanced proficiency in Excel & data modelling
  • Strong communication skills and presentations skills with bilingual fluency in English and Chinese a must (written & spoken)
  • Current travel technology familiarity and some hotel systems knowledge preferred (CRS, PMS, GDS, CM)


  • Excellent problem solving, numerical and analytical skills
  • Details orientated, ability to solve complex issues
  • Ability to work collaboratively across international cultures, languages, functions, geographies without hierarchy
  • Thrives in a transformational / change management environment
  • Outcome focused, goal driven team leader and team player
  • Entrepreneurial “get it done" attitude and work ethic – a self-starter
  • Energetic and driven personality

Below are some websites to learn more about ( ):’s latest global brand report has ranked Agoda #1 Employer Brand in Singapore!

Interested parties please click Apply Now to apply job 

Agoda is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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More job information
Job ref no. CT3116513-01#1766
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • N/A