Job ref no.: CT3118200-01#2232

Senior Manager, Bank Customer Service (Branch Operations)

Super Hunter Services Co. Limited

Job duties:

  • Lead a team to participate in branch related projects, review user requirements, functional specification, test plan and conduct UAT
  • Lead a team to supervise the branch operation staff to ensure all procedures were executed in full compliance with the Bank’s policies and the regulatory requirements
  • Ensure branches achieved desirable service quality standards and quality
  • Coach and supervise the branch operation staff to ensure efficient and smooth running of the day-to-day branch operations
  • Identify improvement areas on branch operations and control and improve branch operations efficiency through process re-engineering, simplification and system enhancement
  • Coordinate with other departments to develop and implement operation procedures
  • Assist in operational matters on development of branch network
  • Prepare and deliver training to frontlines before product/system roll out

Job requirements:

  • University degree preferred
  • Over 8 years of solid experience in Retail Banking Branch Operations
  • Presentable with strong communication, management and problem solving skills
  • Self-initiative, able to work under pressure, good time management

 

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More job information
Job ref no. CT3118200-01#2232
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 8 years - 13 years
Career Level
  • Middle management level
Education
  • Degree