Job ref no.: 116040/KC (CT3128849-01#0276)
China CITIC Bank International Limited

Senior Manager (Banking Operations - Account Investigation)

China CITIC Bank International Limited

Job Purpose

Responsible for managing a team to perform business account opening, account investigation, direct debit & auto-pay setup and bank confirmation process

Key Responsibilities

  • Oversee the Account Investigation processes in connection with Legal Department &/or Compliance Department, including deceased accounts closure, bankruptcy, winding-up orders & other court orders handling, police force and other government inquiries
  • Supervise the team to perform Direct Debit & Auto-pay Setup with other banks through HKICL and ensure relevant systems are being updated
  • Oversee Bank Confirmation process to ensure the reports produced to audit firms are accurate
  • Ensure the team to perform Data Access Request (DAR) & Data Correction Request (DCR) process to meet the requirement of the Personal Data (Privacy) Ordinance
  • Monitor and oversee the performance and productivity of the above functions and manage the resources allocation in according to business volume or ad hoc requirements
  • Contribute to regular process review as well as leading the team to develop, review and update the operations procedure to improve operational workflow efficiency while maintaining effective controls
  • Provide advice, implementation plan and/or workflow deign from operations perspective in new services or new products driven by BUs
  • Represent the team to take up related system projects in coordination, user requirements, progress and workflow improvement to ensure the smooth operations after the system launch and fully complied with regulatory requirements


  • Degree holder in related discipline is preferred
  • Minimum 8 years of relevant experience with at least 3 years in managerial level
  • Good knowledge on banking policy and operational procedures
  • Good knowledge in Customer Due Diligence, KYC, AMLO, FATCA, CRS and Companies Ordinance
  • Able to accept changes and responsive to new process
  • Good command of written and spoken English and Chinese
  • Candidate with more experience will be considered as Assistant Vice president

For more details about career opportunities with the Bank, please visit our website Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

More job information
Job ref no. 116040/KC (CT3128849-01#0276)
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree