Job ref no.: 2200021802
Standard Chartered Bank

Senior Manager, CCIB, Technology Management

Standard Chartered Bank

Role Responsibilities
The Senior Manager of CCIB Technology Service and Solutions is responsible for driving transformation and innovation strategy and agenda in HK.

Strategy

  • Awareness and understanding of the Corporate, Commercial and Institutional Banking (CCIB) and Macau office’s business strategy and model relevant to the role.
  • Build and grow digital transformation and innovation strategy and stability improvement agenda.
  • Communicate compelling and well thought out digital & innovative solutions to complex problems.
  • Oversee the execution of Agile digital transformation projects, ensuring costs, schedule and quality are on target, and the risk and issues are tracked and mitigated.
  • Lead a multi-disciplinary team in the planning and execution of digital transformation strategy workshop, including adopting appropriate approach/methods, facilitation techniques, pre-work and deliverables.
  • Trend scout for emerging technologies to define new, and to evolve existing services provided to business.
  • Lead the process for proposing innovation and target solution - including GBA build initiative for T&I.
  • Lead in developing and presenting digital transformation though leadership.

Business

  • Awareness and understanding of the HK, GBA and Macau business, economic and market environment in which the Group operates.

Processes

  • Full awareness and understanding of the Bank’s Technology Process Universe.

People and Talent

  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.

Risk Management

  • Full awareness of the Bank’s risk management approach through 1st, 2nd, 3rd line of defences.
  • Uphold highest level of code of conduct to ensure full compliance with regulations, policies, and procedures.
  • Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Head of CFCC.

Governance

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Global CIO, and their office
  • Global Technology, technology hubs
  • Regional COO, and their office
  • Regional / country CEO office
  • Country Management team and their office
  • Regional / Country Business Heads
  • CCIB Hong Kong Business
  • Transaction Banking Hong Kong Business
  • Financial Market Hong Kong Business
  • Hong Kong CCIB Operations
  • Hong Kong Financial Market Operations
  • Legal and Compliance (regulators)

Other Responsibilities
In representing Hong Kong CCIB and Macau to T&I, the post shall be seen as a customer. Responsibilities include:

Projects: For key authorized CCIB and Macau technology investments (projects):

  • Ensure they are receiving adequate attention from Project Delivery (PD) and technology support management teams and ensure T&I teams are aware of key business impacts and schedule expectations.
  • Use country business networking to help technology teams with any up-front project initiation work, understanding high-level business requirements and filtering of demand as necessary.
  • Where necessary, assist technology teams to ensure that business impacts and requirements are represented in Group initiatives, that country priorities and requirements are represented in T&I investment decisions and that budget/cost allocation methodologies fairly reflect country views.
  • Engage all levels of T&I matrix for issue escalation processes as appropriate.


Risk: Ensuring that T&I respond to all forms of end-to-end CCIB technology risk needs, including all audit, local regulatory, compliance, DR, BCP technology component, obsolescence, virus susceptibility and security needs. Escalate material technology risks to Project Delivery Heads and senior project delivery managers for attention as appropriate.

Strategy: Communication of country business strategy and direction to PD teams & Technology Support Management teams and influencing them to ensure that approved business plans have matching technology investment plans available for business investment committee evaluation.

Roadmaps: Influence PD & Technology Support Management teams to evolve country/region technology roadmaps for business, infrastructure and country regulatory needs, aiming to balance between minimal country-specific development and highly resilience and stable environment to HK business. The roadmaps will be reviewed with the country businesses on a regular basis to ensure alignment with changing business and market needs.

Satisfaction: Gauging business satisfaction with overall T&I service on a regular basis. Feedback to be channelled into the respective technology teams for improvement planning. Also ensuring business awareness of T&I plans accordingly.

In representing T&I to Hong Kong CCIB and Macau the post shall be seen as a Technology ambassador to Hong Kong business and advocate for change. Responsibilities as such will be largely the reciprocal of the above and include:

Ambassador: Full T&I representation in CCIB and Macau, noting that each T&I group bears full accountability for provision of respective T&I services to the business.

For Key authorized CCIB projects: Assess project deliverables to ensure the quality and readiness of critical system changes and to meet applicable regulatory requirements prior production; and steer the project team on areas of concerns and actions to mitigate the risk to system stability.

Our Ideal Candidate

  • Minimum 10 years of experience in digital or technology focused roles spanning strategy, architecture (business, data, information systems, infrastructure) and/or delivery functions driving digital transformation and digital strategy, leveraging emerging technologies.
  • Demonstrated project delivery experience and strong track record of leading organization-wide transformation programs.
  • Entrepreneurial mindset, with exceptional drive and commitment for innovation.
  • Operating model transformation with strong understanding of contemporary operating model design and transformation trends.
  • Excellent written and verbal communication skills, particularly when communicating digital transformation & innovation topics to stakeholders at all levels from technologists to executives.
  • Able to lead the planning, organization and facilitation of executive-level digital planning workshops and the ability to leverage emerging technologies to transform business models.
  • Excellent interpersonal skills especially in areas of team leadership, influence and negotiation.
  • A talent magnet with strong talent leadership skills. 

Apply Now to join the Bank for those with big career ambitions.