Job - Senior Manager-Fault Management, Wharf T&T Limited
Wharf T&T Limited

Wharf T&T is a leading ICT service provider in Hong Kong focusing on the business sector. Backed by the state-of-the-art fibre-optic network, Wharf T&T possesses strong system integration capabilities and offers a full suite of professional ICT services to enable customers’ businesses.

To cope with our rapid growth, we invite talented professionals like YOU to join us.

Senior Manager-Fault Management

Job Ref.CT/BL/2811/124501


  • Manage the teams to handle the fault cases efficiently on daily operations and to achieve the performance in the Key Performance Indicators (KPIs) 
  • Develop management reports in monitoring the overall fault performance
  • Take charge of quality assurance initiatives to ensure the quality in fault operation
  • Play a leading role in analyzing all the fault cases with the objectives of fault reduction and prevention
  • Drive the teams for improvement actions in fault handling process, fault prevention and service enhancement so as to enhance customer satisfaction
  • Develop the teams to enhance their knowledge and improve work effectiveness


  • Bachelor Degree in Management, IT, Telecommunication or any other related field of study
  • 10 years or above working experience in ICT industry, of which at least 5 years in managing technical teams preferable
  • Strong analytical skill and servicing mindset
  • Self-driven with strong leadership, problem-solving skills and sense of responsibility
  • Excellent communication and presentation skills
  • Hands-on experience in Microsoft applications, e.g., MS Excel and MS Word 

Attractive package will be offered to the right candidates. Please send your resume with your current and expected salary thru e-mail to hrjd@wharftt.comby fax (852) 2112 2610 or by post to Human Resources Manager, Wharf T&T Limited, 9/F., KITEC, 1 Trademart Drive, Kowloon Bay, Hong Kong.

(Please mark the Employer Reference Number on the resume & email subject field)

We are an equal opportunities employer. Personal data collected will be used for employment-related purposes only and all personal data of unsuccessful applicants will be destroyed within 6 months. Your application may be forwarded to any companies within The Wharf Group for recruitment purpose.


Apply Now
Job Ref No.
CT/BL/2811/124501 (CT3107415-01#0094)
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