Job ref no.: CT3120209-01#0171
Hang Seng Bank Limited

Senior Manager, Fraud Mitigation Strategy

Hang Seng Bank Limited

Financial Crime Risk (FCR)

Compliance is a function that brings together all aspects of regulatory and financial crime risk management.  Acting as fraud mitigation strategy specialist, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help Hang Seng Bank navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth and serves customers fairly. Compliance aspires to continuously raise the bar and set leading standards across the industry to help Hang Seng Bank safeguard its customers and the communities within which it operates.

We are currently seeking a high caliber professional to join our department as Senior Manager Fraud Mitigation Strategy.


Principal responsibilities

  • Locally deploy the Global Fraud Strategy for the operation of in scope fraud controls to deliver risk owner objectives
  • Locally deploy the globally defined processes and procedures that ensure the effective execution of fraud controls
  • Orchestrate the synchronised operation of in scope controls, setting and monitoring performance levels, challenging effectiveness and driving control owners to innovate and improve their controls
  • Support the Regional Head of FMS in being the contact point for FCTM owned fraud controls, providing stakeholders with advice on the prioritisation of fraud controls as well as an escalation route for ineffective operation
  • Coordinating with Internal Audit, Operational Risk and other assurance functions to align plans to prevent duplication, excessive or deficient assurance and identify key priorities
  • Ensure the effectiveness of in scope controls through the critical assessment of clear and concise management information on the performance of their controls provided by control operators



  • University degree in a related discipline, e.g. Laws or Accounting
  • Required to have experience in working with controls that manage fraud risk
  • Track record in influencing, in particular the application of this skill in areas outside their direct span of control
  • Experience working for or with one or more lines of business is desirable but not essential
  • A background or understanding of operational risk is also desireable
  • Ability to articulate complex and sensitive information and situations in meaningful and easily understood terms
  • Confident to challenge when dealing with senior stakeholders
  • Ability to prioritize conflicting demands and problem solve in a dynamic environment
  • Experience of leading a team that delivers results aligned to long term business goals
  • Able to identify where process changes will improve operational efficiency
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3120209-01#0171
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Senior management level
  • Degree