Job ref no.: 163631143-WD17103 (CT3129293-01#0008)
DBS Bank Ltd

Senior Manager / Manager, Strategic Planning and Transformation, Consumer Banking Operations

DBS Bank Ltd

About this company

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Drive continuous process improvement events for better customer/employee journey and managing customer demand.Introduce best practice and innovation ideas in solutioning

  • As a centralised function to provide full range of secretarial and administrative support to the Department Head and work closely with different committees including to organize departmental events/gatherings, townhall, festive parties, door access management, application system access profile management, stationery replenishment, overseas business trip flight and hotel booking etc.

  • Be sound project planner running projects and initiatives:
    • Facilitate stakeholders and users to define problem statement;

    • Reviewing the E2E customer/employee journey to identify blockers and process loopholes;

    • Support users in liaison with Tech support teams to resolve in-use system issues and defects;

    • Design best-fit solution with tech, users, risk SME and stakeholders;

    • Defining processes and controls in manual procedure to manage potential operations and customer impact

  • Be data analyst to provide insights for productivity improvement initiatives generation and operation improvement

  • Support the system parameter maintenance

  • Lead the departmental people engagement activities and work closely with Regional and Hong Kong Technology & Operations (T&O) People Engagement Team to implement different people engagement initiatives.

  • Plan and implement the people engagement initiatives of the department

  • Lead the departmental projects related to people engagement, general administrative task

  • Control the budget of stationery and other miscellaneous items purchase of the department.


  • University graduate or above

  • 5 years banking and project experience (Preferred with exposure in areas like Customer Journey design / Process reengineering, Consumer Banking / Customer Center / Core Banking System support)

  • People engagement events and initiatives planning and organization experience

  • Project Management Professional or with Proven Project Management Experience in Agile projects

  • Excellent communication and written skill (English and Chinese)

  • Be data sensitive and with sound presentation and communication skill

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

More job information
Job ref no. 163631143-WD17103 (CT3129293-01#0008)
Job Function
Employment Term
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Degree