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Job ref no.: Senior Manager, Operations Management (CT3121656-01#0628)
Dah Sing Financial Group

Senior Manager, Operations Management

Dah Sing Financial Group

Benefits
  • 5-day week
  • Competitive pay

 

 

Reporting to the Head of Infrastructure Services, you are responsible for leading the team to monitor the performance of IT outsourcing service providers of data centre and print centre. The role also manages financials, risk and audit matters and technical aspects regarding the outsourcing arrangements.

Main Responsibilities:

  • Manage the data centre and print centre outsourcing service provider to ensure they deliver the services according to the contract with quality
  • Resolve any contractual dispute with the outsourcing service providers according to the contract, and escalate to management if necessary
  • Monitor the daily operations of the outsourcing service providers to ensure stability of the IT production environment and pre-defined service levels can be met
  • Review and process Request for Service (RFS) issued to the outsourcing service providers to ensure the situation solution is proposed and the service is delivered accordingly
  • Monitor the outsourcing controls implemented by the service providers to ensure they comply with regulatory requirements, and provide improvement plan if any
  • Manage the budget for the outsourcing arrangements
  • Support audit exercise and regulatory examination related to the outsourcing arrangements
  • Oversee the governance team which manage the outsourcing arrangements

To meet the challenge, you should have the following qualifications and attributes:

  • University graduate in computer science or related discipline
  • Over 15 years of IT experience in banking industry with at least 8 years in managing outsourcing arrangements
  • Knowledge in operations of data centre and print centre is required
  • Proficient in various technical platforms including Wintel, UNIX, AS400, mainframe and networking
  • Experience in handing audit exercise and regulatory examination is an advantage
  • Experience in budget and people management is preferred
  • Strong communication and English writing skill
  • Committed leader with abilities and desire in driving success

Please note that only shortlisted candidates will be notified.

 

More job information
Job ref no. Senior Manager, Operations Management (CT3121656-01#0628)
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 15 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree