Job ref no.: 498550
Bank of China (Hong Kong) Limited

Senior Manager, Process Digitalization

Bank of China (Hong Kong) Limited

Job No.: 498550
Employment Type: Full time
Departments: Personal Banking Risk And Integrated Management Department
Job Functions: Management, Project Management

Job Responsibilities:

  • Assist project scoping, business case development & management buy-in, prepare user requirement and monitor project implementation & deployment
  • Promote efficiency gain, better operation risk control and improve internal stakeholders’ satisfaction from digitalization and standardization of end-to-end processes.
  • Translate actionable insights with thorough study on current operation procedure and key risk controls and frontline pain points
  • Develop digital journey and translate them into process re-engineering and system enhancement opportunities
  • Engage various stakeholders from Business Units, Technology, Operation, Risk Department etc and make business decision to resolve problems during project implementation.
  • Manage project rollout with a clear line of sight on cross channel communication
  • Keep abreast of latest technology and recommend relevant business applications
  • Harmonize BOCHK internal resources to ensure quality project deliverables to various stakeholders
  • Participate the development of digital distribution model by leveraging new technology in fintech environment

Job Requirements:

  • Degree or above in Business Administration, Marketing, Finance or related disciplines
  • At least 8 years' solid working experience in channel and operation management domain.
  • Strong problem solving and influencing skills, with the ability to engage key stakeholders
  • Familiar with financial products, operations and sales & service quality enhancement
  • Attentive to details and strong drive for continuous improvement & rich sense of customer centricity
  • Digital savvy and able to visualize and translate business need into technical requirement
  • Those with less experience can consider as Manager  

We offer competitive remuneration package and coprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.


More job information
Job ref no. 498550
Job Function
Work Model
  • On-site / At the workplace
Employment Term
  • Full-time
  • 8 years - 13 years
Career Level
  • Senior management level
  • Degree
  • Master's degree