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Job ref no.: CT3117654-01#0411
China Life Insurance (Overseas) Company Limited

Senior Manager - Project Management

China Life Insurance (Overseas) Company Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Responsibilities

  • In charge of assigned customer strategic initiatives and projects from end-to-end, including business cases preparation, requirements compilation and other project management activities, liaise and collaborate with external vendors and internal departments for project success
  • Review operations key metrics, operations flows, business rules, procedures, manuals and other tools and lead operations to establish a knowledge base for operations compliance and future knowledge management
  • Regularly benchmark and analyze best practices across market with recommendations to uplift customer experience in end-to-end customer journeys
  • Establish customer loyalty and VIP program for service excellence and uplift business values
  • Provide support to ad-hoc projects for operations and senior management

Requirements

  • Degree holder (Business Administration, Marketing, Operation/Quality Management or related disciplines preferred) with at least 10 years’ relevant experience in Life insurance operations and marketing/ customer strategy/ customer experience/ quality assurance
  • Excellent analytical and problem solving abilities with organized and logical thinking, research experience will have advantage
  • Highly organized self-starter, with the ability to lead multiple projects to meet tight deadlines and capable to work in a fast paced environment and work under pressure
  • In-depth knowledge in insurance operation and strong ability to communicate and influence at all levels with leadership experience
  • Good command of spoken and written English and Chinese (including basic Putonghua)
  • Qualification in Lean Six Sigma Green Belt or FLMI or PMP preferred 

Application Method

We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong. 

More job information
Job ref no. CT3117654-01#0411
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Permanent
  • Full-time
Experience
  • 10 years
Career Level
  • Middle management level
Education
  • Degree