Senior Manager, Sales Conduct Assurance (MPF & Group Medical)

Job Description:

• Handle and investigate MPF or Group Medical businesses complaints against intermediaries
• Attend to enquiries and investigations received from the Insurance Authority or the MPFA
• Filing of intermediary related returns to the MPFA; and
• Maintain and promote the conducts of intermediaries through contributions to regular internal newsletter, putting in place suitable controls and implement the same
• Perform routine commission claw-back exercise for the avoidance of business churning
• Attend regular meetings with the MPF trustee
• Develop and maintain departmental procedure, manual and checklist
• Support the responsible officer in discharging his duties under the relevant MPF guidelines
•  Perform ad hoc duties & projects assigned by the management

Job Requirement

• Bachelor degree in, Business Management, Accounting, or related disciplines
• At least 8 years' working experience in pension industry; 2 years in quality assurance and / or good working knowledge in MPF Ordinance, Insurance Ordinance and good understanding of Hong Kong insurance regulatory framework and experience in dealing with regulators is preferred
• Familiar with Wealth and Pension business
• Firsthand experience in relation to complaint handling
• Able to work independently and under fast-moving environment
• Strong business acumen and familiar with client-service industries
• Good communication and problem-solving skills
• Proficient in spoken and written English and Chinese
• Good PC skills in MS Office (Word, Excel, and PowerPoint)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).