Job ref no.: JR00066866
Sun Life Hong Kong Ltd

Senior Manager, Sales Conduct Assurance (MPF & Group Medical)

Sun Life Hong Kong Ltd

Job Description:

  • Handle and investigate MPF or Group Medical businesses complaints against intermediaries
  • Attend to enquiries and investigations received from the Insurance Authority or the MPFA
  • Filing of intermediary related returns to the MPFA; and
  • Maintain and promote the conducts of intermediaries through contributions to regular internal newsletter, putting in place suitable controls and implement the same
  • Perform routine commission claw-back exercise for the avoidance of business churning
  • Attend regular meetings with the MPF trustee
  • Develop and maintain departmental procedure, manual and checklist
  • Support the responsible officer in discharging his duties under the relevant MPF guidelines
  •  Perform ad hoc duties & projects assigned by the management

Job Requirement

  • Bachelor degree in, Business Management, Accounting, or related disciplines
  • At least 8 years' working experience in pension industry; 2 years in quality assurance and / or good working knowledge in MPF Ordinance, Insurance Ordinance and good understanding of Hong Kong insurance regulatory framework and experience in dealing with regulators is preferred
  • Familiar with Wealth and Pension business
  • Firsthand experience in relation to complaint handling
  • Able to work independently and under fast-moving environment
  • Strong business acumen and familiar with client-service industries
  • Good communication and problem-solving skills
  • Proficient in spoken and written English and Chinese
  • Good PC skills in MS Office (Word, Excel, and PowerPoint)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

More job information
Job ref no. JR00066866
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Hunghom
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree