Job ref no.: 40328386
Industrial and Commercial Bank of China (Asia) Ltd

Senior Manager to AVP, Risk and Control, Private Banking Department

Industrial and Commercial Bank of China (Asia) Ltd

Job Responsibilities
  • Develop Department quality assurance strategies and formalize service standards to consistently improve Private Banking service.
  • Plan and organize orientation and on-board service trainings, license accreditations (HKMA, SFC, Insurance and CPWP) and programs to enhance frontline engagement and nurture quality service culture, in compliance with HKMA standard
  • Monitor service quality in Department. Analyze customer feedback for management review and identify measures to improve customer experience
  • Co-ordinate with other departments to develop and implement process improvement projects to enhance Department service efficiency
  • Develop and organize customer experience initiatives and campaigns, support ad-hoc marketing projects to enhance top tier customers’ loyalty and Bank usage
  • Compile reports related to HKMA/SFC. Ability to answer query in relations to the reports
  • Handle ad-hoc projects when necessary
Job Requirments
  • University degree or above in related subjects.
  • Over 7 years banking experience or relevant working experience.
  • Knowledge of the general banking practices and laws including Securities & Futures Ordinance and Banking (Amendment) Ordinance 2002.
  • Good communication and interpersonal skills
  • Good written and spoken English and Chinese, including Putonghua

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 57 retail outlets (including 29 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

More job information
Job ref no. 40328386
  • 5-day week
  • Birthday leave
  • Competitive pay
  • Discretionary bonus
  • Medical plan
Job Function
  • Central
Employment Term
  • Full-time
  • 6 years
Career Level
  • Senior management level
  • Degree
Require to Travel
  • No travel