Industrial and Commercial Bank of China (Asia) Ltd

Senior Manager to AVP, Risk and Control, Private Banking Department

Industrial and Commercial Bank of China (Asia) Ltd

Job Responsibilities

  • Develop Department quality assurance strategies and formalize service standards to consistently improve Private Banking service.
  • Plan and organize orientation and on-board service training, license accreditations (HKMA, SFC, Insurance and CPWP) and programs to enhance front-line engagement and nurture quality service culture, in compliance with HKMA standard
  • Monitor service quality in Department. Analyze customer feedback for management review and identify measures to improve customer experience
  • Co-ordinate with other departments to develop and implement process improvement projects to enhance Department service efficiency
  • Develop and organize customer experience initiatives and campaigns, support ad-hoc marketing projects to enhance top tier customers’ loyalty and Bank usage
  • Compile reports related to HKMA/SFC. Ability to answer query in relations to the reports
  • Handle ad-hoc projects when necessary

Job Requierments

  • University degree or above in related subjects.
  • Over 7 years banking experience or relevant working experience.
  • Knowledge of the general banking practices and laws including Securities & Futures Ordinance and Banking (Amendment) Ordinance 2002.
  • Good communication and interpersonal skills
  • Good written and spoken English and Chinese, including Putonghua
More job information
Job Function
Work Model
  • On-site
Employment Term
  • Full-time
  • 7 years - 12 years
Career Level
  • Middle management level
  • Degree