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Job ref no.: CT3114630-01#9335

Senior Manager/Deputy Director, Operations

Raffles Medical Group (Hong Kong) Limited

Job Descriptions

  • Manage the daily operations of the medical centres and the operation team to ensure that they meet regulatory requirements and statutory standards.
  • Supervise both teams to ensure smooth operation, efficient workflow and services provided are in a professional manner.
  • Manage staff recruitment and retention.
  • Review, establish and execute standard operating procedures and performance strategy.
  • Handle complains and execute improvement plan.
  • Manage general procurement and procurement of medicines and medical consumables for the group.
  • Manage dispensary inventory control and office/ medical equipment maintenance.
  • Monitor and produce report on KPIs and utilization data from key account clients.
  • Maintain good relationship with centre’s physicians, allied health professionals, suppliers and business partners.
  • Work closely with the Corporate Services team for business development and subsequently implementation of clinical services related projects and programmes.
  • Consolidate and provide regularly reporting to improve the overall service delivery.
  • Review, conceptualize and implement recommendations to improve service quality, operational efficiency and patient satisfaction level.

Job Requirement

  • Bachelor’s Degree in relevant discipline
  • At least 10 years of working experience in the healthcare industry
  • Knowledge in medicine and their procurement is preferred
  • Good interpersonal and communication skills
  • Proficient in MS office especially MS Excel & MS Word

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More job information
Job ref no. CT3114630-01#9335
Salary
  • N/A
Job Function
Industry
Location
  • Lai Chi Kok
Experience
  • 10 years - 15 years
Career Level
  • Non-management level
Education
  • Degree