As a member of our Consumer Local Telephone Service/ eye Smart Communications Service team, you will be responsible for the planning and implementation of marketing initiatives to achieve company targets and objectives.
Accountabilities / Deliverables
Assist Marketing Manager in planning and executing marketing programs to drive sales, revenue, and customer base
Monitor market trend, conduct business performance analysis, and initiate different programs to improve business performance
Regular review and enhance policy and process based on customer need-states and profitability
Work closely with different sales channels in launching and tracking of the program results to identify areas of improvement
Coordinate with internal departments including IT, product team, regulatory affairs, legal team, database management team as well as fulfillment logistics team on program targeting, system setup and customer fulfillment, etc.
Prepare timely management reports to review the effectiveness of different marketing programs
Work closely with frontline staff on customer complaint handling and enhancement of operational flow to ensure excellent customer experience
Degree holder in Marketing, Business Administration or relevant disciplines
5 years working experience in marketing, with experience in telecom, banking or consumer products/services industry preferred
Experience in customer base management is a must
Independent, self-motivated and result-oriented with strong sense of ownership for end-to-end planning and execution
Detail-minded with data analysis experience, well versed in MS Excel, Powerpoint and Chinese word processing
Good communication and presentation skills
Good command of spoken and written English and Chinese
If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email or fax to Human Resources.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.
HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.