Our Customer Relationship Management and e-Marketing Team widely and creatively drives and implements strategies for managing communications and interactions with our customers. We frequently adopt new technology to organize, automate, and synchronize business processes and sales activities for direct marketing and achieving high quality customer service. In order to attract, retain and enhance the loyalty of FANCL customers to support business growth, not only we would establish innovative online and mobile communication platforms, but also highly emphasize the importance of being customer centric to understand the ultimate need of our customers. Our newly launched smartphone App, iFANCL, is a breaking-through retail loyalty App in the market which brings brand new shopping experience to our customers!
Reporting to the Department Manager, the incumbent will initiate the development of innovative customer loyalty programs for business growth in the Asia Pacific region. He / She will also conduct various customer analysis to unveil the hidden untapped business opportunities as well as enhancing the critical analytics infrastructure to support customer centric strategy for online and mobile marketing campaigns, direct marketing and the Company’s mobile Apps.
Define and analyze critical data from diversified sources and systems with analytical reports to identify and propose for suitable direct marketing strategies
Lead and coordinate iFANCL (smartphone App) development project for the Asia Pacific region, including Hong Kong, China, Taiwan and Singapore
Drive Online Shop Marketing campaigns to enhance customer loyalty
Plan for system automation to facilitate Online Shop operation flow
Coordinate and support all CRM & loyalty activities of the Company
Bachelor Degree in Marketing/ Computer Science/ Information Technology/ e-Commence/ e-Marketing or a related discipline
At least 5 years’ relevant experience in direct marketing, online marketing, web development, mobile App system development, customer and content traffic data analysis, online/ membership system development or e-marketing activities coordination, preferably in cosmetics or FMCG marketing field
Knowledgeable in CRM system design, Apps development and on-line system management
Strong numerical sense and analytical skills
Creative with strong marketing sense and business acumen
Independent, self-motivated, able to work under pressure and embrace fast-pace working culture
Proficiency in MS Access, Excel, Word and Chinese Word Processing
Excellent command of both written and spoken English and Chinese (Cantonese & Mandarin)
What We Offer
A 5-day work week
Competitive Salary Package
Guaranteed 13 Months’ Pay & Year End Discretionary Bonus
On the Job Training & Training Subsidies
Full Paid Sick Leave, Annual Leave, Maternity Leave, Paternity Leave
Staff Benefits e.g. Staff Purchase Discounts, Free Product, Discounted Gym Membership, Comprehensive Medical Benefits Coverage, etc.
Staff Activities & Events e.g. Mid-Autumn Festival Gathering, New Joints Gathering, Annual Dinner, Christmas Parties, Health Talks, Sports Activities, Interests Classes
Interested applicants please click 'Apply Now' and send your résumé with expected salary to us. For internal reference purpose, please also state your public examination results on your attached résumé.
Personal data collected will be used for recruitment purposes only.
Since the introduction of our first specialist shop in Hong Kong in 1996, FANCL's business has continued to grow from strength to strength over the past 20 years. It has established over 240 directly operated shops in Hong Kong, Macau, Taiwan, Singapore & in more than 50 cities in Mainland China, with currently more than 1,800 employees in Asia.
FANCL's advocacy of the concepts of "No Preservatives, Better Efficacy" and "Inner & Outer Beauty" has successfully received our customers' recognition & endorsement in the region; our success is solidly sustained by our advanced research technology, world-class germs-free production facilities, a modernized management approach and of course the production of skincare & supplements without preservatives.
To cope with our Company's business growth, we would like to invite those of you, who have the drive, determination and ambition to pursue their careers in the retail industry, to join us.