Job - Senior Member Service Executive, International Customer Loyalty Programmes Limited (ICLP)
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International Customer Loyalty Programmes Limited (ICLP)

ICLP is the world's leading loyalty and CRM agency. We help our blue chip clients to manage more effective and profitable customer relationships. To support our continued business growth, we are looking to recruit a Senior Member Service Executive based at our Tsuen Wan Service Centre.

Senior Member Service Executive

Job Ref.SMSE/ CT1608

Responsibilities:

  • Provide the services to handle inquiries from a premium dedicated group of members in a proactive, efficient and tactful manner via inbound & outbound call, email, fax/letter.
  • Analyze members’ feedback and take appropriate action to address any issues in an efficient manner
  • Coordinate with internal departments to ensure members receive the very best service throughout their journey
  • Coordinate with related party to handle RVSP events which includes inviting members by call, updating attendance list and preparing summaries
  • proactively exploring and identifying upselling/cross-selling opportunities is a credit
     


Requirements:

  • At least 3 year experience in airlines, travel industry and customer service
  • University/post-secondary graduate or above
  • Show flexibility and willingness to work shifts/rosters (ie. overnight and odd hour schedule)
  • Proven track record in member servicing, preferably dealing with premier customers
  • Strong courteous telephone manner in English, Cantonese and Mandarin and good writing style in English and Chinese
  • Responsible, cheerful and self-motivated with mature personality
  • Must have problem solving skills, customer service heart and teamwork spirit
  • System knowledge of MS Office and travel/airline booking systems is a must

 

ICLP offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary to recruit@iclp.com.hk


You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about ICLP at www.iclployalty.com



 

Apply Now
Job Ref No.
SMSE/ CT1608 (CT3107131-01#0069)
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  • 5-day week
  • Discretionary bonus
  • Flexible working hours
  • Medical plan
  • Paid overtime
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