Job ref no.: SMSE/ CT1810 (CT3119622-01#0037)
Collinson International (Hong Kong) Limited

Senior Member Service Executive

Collinson International (Hong Kong) Limited

  • 5-day week
  • Discretionary bonus
  • Flexible working hours
  • Medical plan
  • Paid overtime


  • Provide the services to handle inquiries from a premium dedicated group of members in a proactive, efficient and tactful manner via inbound & outbound call, email, fax/letter.
  • Analyze members’ feedback and take appropriate action to address any issues in an efficient manner
  • Coordinate with internal departments to ensure members receive the very best service throughout their journey
  • Coordinate with related party to handle RVSP events which includes inviting members by call, updating attendance list and preparing summaries
  • proactively exploring and identifying upselling/cross-selling opportunities is a credit


  • At least 3 year experience in airlines, travel industry and customer service
  • University/post-secondary graduate or above
  • Show flexibility and willingness to work shifts/rosters (ie. overnight and odd hour schedule)
  • Proven track record in member servicing, preferably dealing with premier customers
  • Strong courteous telephone manner in English, Cantonese and Mandarin and good writing style in English and Chinese
  • Responsible, cheerful and self-motivated with mature personality
  • Must have problem solving skills, customer service heart and teamwork spirit
  • System knowledge of MS Office and travel/airline booking systems is a must


Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary to [via CTgoodjobs Apply Now ]

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at


More job information
Job ref no. SMSE/ CT1810 (CT3119622-01#0037)
  • N/A
Job Function
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree