Job ref no.: SMSO_CS_MS_202111
YMCA of Hong Kong

Senior Member Services Officer

YMCA of Hong Kong


  • Serve as a liaison person to oversee the daily operation of Member Services Office, including but not limited to roster planning, budgeting and recruiting junior staff;
  • Supervise a team of full-time and part-time staff in providing quality counter services;
  • Maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily;
  • Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction;
  • Perform other ad hoc duties as assigned.



  • Degree in Business Administration preferable or any related discipline;
  • Minimum 5 years’ related working experience with at least 1-2 years in supervisory level;
  • Solid experience in customer experience is an absolute advantage;
  • Excellent command in written and spoken in English and Chinese (including Putonghua);
  • Proficiency in Microsoft Office;
  • Customer-oriented, responsible, independent and strong interpersonal skills;
  • Shift duty is required (Mon – Sun);
  • Immediate available is highly preferred.


Remuneration will commensurate with qualifications and experience. Interested parties please complete a Job Application Form which can be downloaded at; and send it together with your resume quoting the job reference and stating the expected salary and earliest availability either 1) by email to: [via CTgoodjobs Apply Now ] or 2) by mail to: Human Resources Department, YMCA of Hong Kong, 41 Salisbury Road, Tsim Sha Tsui, Kowloon or 3) by fax to: 2268 7793 or 4) contact us by Whatsapp 6901 6200.

All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only. Only those who are shortlisted will be contacted.


More job information
Job ref no. SMSO_CS_MS_202111
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Family medical plan
  • Free duty meal
  • Marriage leave
  • Medical plan
  • Social / Recreation & Sports Facilities
Job Function
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree
  • Master's degree