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Job ref no.: CT3115018-01#0042
Eaton, Hong Kong

Senior Membership Experience Associates

Eaton, Hong Kong

Benefits
  • 5-day week
  • Dental plan
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
  • Staff care centre
  • Year-end bonus
  • K + 3 more

JOB RESPONSIBILITIES:

Sales

  • Manage the internal member CRM system and ensure it’s both accurate and updated at all times
  • Provide detailed tours of the space, as well as personal interviews to any prospective members
  • Send, track, and manage all membership contracts sent to prospective members
  • Manage all verbal, print, and online communications during the sales process between the member and Eaton House
  • Answer inquiries regarding the space and membership process both off and online, as well as represent the brand at internal/external events
  • Collaborate with Hotel Sales and Catering team on cross utilization of Eaton House and Hotel meeting space when required
  • Operations & Building Management
  • Track and escalate operational tickets to the appropriate parties made by members on the internal members portal
  • Remain vigilant in ensuring the space meets all operational and aesthetic brand standards
  • Coordinate resolution of maintenance issues and planning of preventive maintenance
  • Manage keycard activations, and new member additions
  • Receive mail and packages on behalf of members, as well as appropriately sort and store them for pick-up by the member
  • Help identify and escalate any issues to the Director of Eaton House as necessary
  • Help prepare the weekly member newsletter
  • Update the member-facing calendar of events weekly

Events

  • Assist with all internal events held in the space, including setup, breakdown, and staffing the event as necessary
  • At times attend external events that would require a representative from Eaton House
  • Work with the Director of Eaton House and Director of Culture to creatively strategize, plan, and implement member-focused events - as well as public-facing events held in the space


KNOWLEDGE & EXPERTISE:

  • Experience in customer service, or client-sales
  • Ability to speak and communicate effectively both verbally and in writing
  • Capable of working in fast paced environment, exhibit strong multitasking skills, and possess high level attention to detail
  • Must possess excellent interpersonal skills, are gracious, friendly and work well with others
  • Must demonstrate the brand values of Eaton House
  • Passion for progressive organizations that focus on both social and environmental impact
  • Proficient in basic computer skills

BENEFITS:

  • 5 days work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Special leave
  • Duty meal
  • Education allowance

Interested candidates please send your resume with CURRENT and EXPECTED salary to Human Resources Department (Eaton, Hong Kong, 380 Nathan Road, Kowloon, Hong Kong Tel. 2710 1807) or [via CTgoodjobs Apply Now ]
For more information on Eaton Hong Kong, please visit www.eatonhongkong.com


(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)

More job information
Job ref no. CT3115018-01#0042
Salary
  • N/A
Job Function
Industry
Location
  • Jordan
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 4 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree