Senior Officer – IT Infrastructure Support

Job Purpose

Manage the technical infrastructure, including in house and cloud environment of MSF HK & Family to build a secured and agile environment. Work closely with digital team on web site, mobile development and digital initiatives.

Principal Accountability

1. Collaborate with business stakeholders to propose IT solutions in line with MSFHK IT strategy and business needs
2. Deliver IT project according to agreed objective, scope and schedule
3. Ensure compliance of IT infrastructure and systems with IT policy and cybersecurity requirements
4. Maintain and support all the network infrastructure, computing equipment, IT systems, web site hosting and cloud services to meet the pre-defined service level

Main Duties and Responsibilities

General Technical Support:

• Manage the network, firewall and local LAN support
• Manage the cloud hosting environment including Azure and AWS
• Provide 2nd level support to Microsoft O365 platform, assist in platform administration, problem solving and new feature deployment
• Define, execute, and/or monitor IT Operations routine and checklist.
• Support IP telephony based on Microsoft Team
• Organize and monitor data backup
• Plan and apply patches to IT systems
• Develop the IT disaster recovery plan and organize regular drills

Digital platform technical support

• Administrate Azure and AWS platform to support digital projects rollout
• Collaborate with digital team to facilitate the rollout of digital campaign, including SEO, SEM, payment gateway, etc
• Provide technical support on web site and mobile app development & deployment

IT infrastructure projects

• Manage infrastructure project to support MSF in the digital transformation, for example, cybersecurity, cloud migration, social media engagement

Cybersecurity

• Oversee the IT operations security covering all aspect of technical infrastructure
• Deploy, monitor and update IT security tools to enforce security polices, including Office 365 EMS, web filtering, antivirus, firewall IPDS, regular vulnerability scan and assessment
• Advise management on cybersecurity improvement area
• Develop cybersecurity end user training program
• Alert management on any cybersecurity threats, fraud detected.    

IT processes

• Report to IT Manager and management on regular basis on IT service KPIs
• Review IT process regularly for improvement

The Ideal Candidate

• Information Technology Degree
• Proficient knowledge in Microsoft AD, Windows servers, Sharepoint, MS Team, Office365, Intune, etc
• Proficient knowledge in network infrastructure (firewall, router, VLAN, VPN, CDN, DNS)
• Proficient knowledge:
  • Windows operating system, Powershell script
  • Linux: Debian, Ubuntu
  • Webserver
  • CMS: Drupal, WordPress
• Proficient knowledge in Cloud hosting services: 
  • AWS, Azure
• Proficient knowledge in cybersecurity, toolsets and best practices. Certification in CISSP, CISM is desirable
• Database management is optional but desired:
  • MySQL, MSSQL/MariaDB, MongoDB
• Knowledge in web development is a desired:
  • HTML, JavaScript, PHP, NodeJS
  • Social media API
  • Payment gateway
• Knowledge in ITIL, Project management is highly desirable
• Minimum 5 years’ solid working experience
• Fluent in Chinese and English
• Ability to work under pressure and to respect deadlines
• Self-motivated, able to work independently and good team player
• Good communications and interpersonal skills
• Keep updated on latest technology trend
• Innovative thinking

How to apply?

Interested parties, please send your letter of motivation and full resume by clicking Apply Now button. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected is solely for recruitment purpose and will be treated in strict confidence. Please read the “Personal Information Collection Statement" before providing any personal data to Medecins San Frontieres (HK) Limited.