Job ref no.: 111103/KY (CT3113782-01#0589)
China CITIC Bank International Limited

Senior Officer, Business Support (Mortgage Fulfillment)

China CITIC Bank International Limited

Key Responsibilities

  • Collaborate with Branches and Business Development Team for the end-to-end sales fulfilment after mortgage applications intake by frontline sales.
  • Provide professional services to customers and proactively update customers on the approval status.
  • Perform comprehensive fulfilment related activities including but not limited to DTI calculation, loan creation, TU & land search, company search and AML etc.
  • Follow up with other departments on pricing, approval amount and issuance of facility letter to speed up the processing time.
  • Review pending cases regularly and have follow-up actions where necessary.
  • Solicit business opportunities by cross-selling other banking products to customers.



  • Secondary education or above.
  • 2 years’ experience in mortgage or loan application processing preferred.
  • Familiar with banking practices and lending products.
  • Good customer service and communication skills.
  • Strong attention to detail, systematic and proactive.
  • Good command of written and spoken English and Chinese (including Putonghua).
  • Proficient in Microsoft Excel, Word, Power Point and Outlook.

For more details about career opportunities with the Bank, please visit our website ; Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment.  All employment decisions will be made in a non-discriminatory manner.

More job information
Job ref no. 111103/KY (CT3113782-01#0589)
  • N/A
Job Function
  • Lai Chi Kok
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree