Senior Officer, Client Service Delivery (Service Centre)

Job Responsibilities

• Handles walk-in enquiry and incoming email in Client Service Center
• Handles and resolve complicated complaints/enquiries from clients or distribution channels
• Act as the ambassador of Life & Health Business, maintain positive image and representing Operation in front of client.
• Actively participate in service initiatives to uplift our service standard.
• Handle Ad-hoc tasks as assigned by supervisor

Job Requirements

• University graduate in any discipline
• Posses at least 4 - 5 years' experience in client service function, preferably within life insurance industry
• Passed IIQE Paper 1, 3 & 5
• Excellent communication skills in both spoken and written Cantonese, English and Mandarin
• Strong problem solving skills with client focus mindset 

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)