Job ref no.: JR00039955 (CT3127256-01#0411)
Sun Life Hong Kong Ltd

Senior Officer, Client Service Delivery

Sun Life Hong Kong Ltd

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

  • Handle enquiries for walk-in clients and agents to meet our service pledge
  • Handle inbound calls and emails from external and internal parties
  • Handle daily enquiries from consultants and customers with efficient manner
  • Participate in projects, liaise with other departments and UAT assignments
  • Prepare reports for management review


  • Diploma or above in any discipline
  • Minimum of 3 years in client service, experience in life insurance is a must
  • Holder of IIQE paper 1, 3 and 5 is preferable
  • Good writing skill in Chinese & English
  • Client-centric with good communication and interpersonal skills 

We offer attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)

More job information
Job ref no. JR00039955 (CT3127256-01#0411)
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Degree
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan