Job ref no.: CT3112755-01#0370
Convoy Global Holdings Limited

Senior Officer, Customer Care Centre

Convoy Global Holdings Limited

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Special / extra leave
  • … + 2 more

As a rapidly growing financial institution and the leading Independent Financial Advisory conglomerate in Hong Kong, Convoy Group strives to provide the best in class, multifaceted financial services for our customers.

We are looking for high caliber candidates to share our vision and venture our success.



  • Handle security/fund/bond related call-in/online/walk-in customer enquiry and simple complaint
  • Provide sales service for direct/orphan customers and handle outbound call program, if any
  • Assist in monitoring of customer engagement/satisfaction and provide insights from time to time to improve end-to-end customer experience
  • Assist to design and review exercise of the Service Quality Assurance and Award Programs
  • Conduct UAT and support development efforts as needed for new system releases
  • Handle any ad-hoc projects as assigned


  • Bachelor’s degree in Business or related field with relevant experience
  • Security/fund/bond related knowledge with valid broker/SFC/MPF license an added advantage.  Candidate with willingness to take license exam will also be considered
  • Customer focused with experience in sales and retention preferred
  • Good personality with positive mindset and willingness to learn
  • Good communication skills in both written and spoken Chinese (Cantonese & Mandarin) and English
  • Able to guide, persuade and influence others at all levels
  • Quality service mindset with strong problem solving and skill
  • Result-oriented and able to work under pressure in a fast paced environment
  • Knowledge of MS Office
  • Candidate with more experience will be considered as Assistant Manager


We offer competitive remuneration including career prospects to the right candidate. Interested parties please send detailed resume with availability, current and expected salaries to Human Resources Department, Convoy Global Holdings Limited, 39/F @CONVOY, 169 Electric Road, North Point, Hong Kong or [via CTgoodjobs Apply Now ].

(All applications will be treated in strict confidence and used for recruitment purpose within Convoy Global Holdings Limited only) 

More job information
Job ref no. CT3112755-01#0370
  • N/A
Job Function
  • North Point
Employment Term
  • Permanent
  • Full-time
  • 2 years - 8 years
Career Level
  • Entry level
  • Degree