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Job ref no.: 36565805
Chinachem Group

Senior Officer - Customer Relations (Property Handover)

Chinachem Group

Responsibilities

•    Maintain the brand name of the company during handover and beyond.

•    Deploy in all projects and work within the guidance of handover standard procedures.

•    Assist in building a superior brand standard in all upcoming projects.

•    Monitor all defect rectification works are conducted in a timely manner.

•    Handle defect enquiries and complaints from owners and residents.

•    Follow up with owners and residents' enquiries and complaints.

•    Ensure all defect rectification works are conducted in a timely manner.

•    Ensure the company's interest is protected at all times.

•    Work with the various team in planning and implementing the handover of the group's new developments.

•    Report to the management of all irregularities within the responsible area.

•    Propose resolutions to complaints, optimize the service recovery towards customers.

•    Coach and support teammates by providing training on delivering excellent service to all customers.

•    Contribute new ideas for the betterment of customer experience in the group’s properties.

•    Assist on any ad-hoc tasks as required by the department.

Requirements

•    Degree/Diploma in Hotel Management or equivalent disciplines.

•    Minimum 5 years of relevant experience in property handover or customer service.

•    Experience in handover of upscale residential properties is a must.

•    Excellent time management skills. Be able to work independently and under pressure.

•    Good negotiation and analytical skill on resolving problems independently and confidently

•    Abilities to interact with co-workers and customers in a flexible, proactive and efficient manner.

 

We offer an attractive package commensurate with qualifications and experience. 

Applicants who fail to hear from us within 8 weeks from the date of submitting applications should consider their applications unsuccessful. The personal data of unsuccessful candidates collected for this recruitment exercise will be kept for 2 years from its completion and thereafter destroyed.

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purpose only and in accordance with the Code of Practice on Human Resource Management.
More job information
Job ref no. 36565805
Salary
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Full-time
Experience
  • 6 years
Career Level
  • Entry level
Education
  • Degree
Benefits
  • 5-day week
  • 13-month pay
  • Birthday leave
  • Discretionary bonus
  • Examination leave
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 4 more