Job ref no.: CT3114413-01#0260
City Super Ltd

Senior Officer, Customer Service (Call Center)

City Super Ltd

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Discretionary bonus
  • Examination leave
  • Marriage leave
  • Medical plan
  • … + 1 more

Job Responsibilities

  • Provide professional Customer Service via hotline/ emails/ letters and/or support multi-function on Service Counters for maintaining service level in line with Standard Operation Procedures
  • Work closely with internal parties to handle customer comments, feedback or complaints and provide best solutions for building excellent customer relationship and the service culture
  • Promote and support smooth running of the membership program
  • Collect feedback & reflect customer needs and expectation to the Group
  • Support on the administration duty on customer service related materials for office and stores

Job Requirements

  • Diploma or above with 3-4 years’ working experience in Customer Service
  • Detail and positive minded, good interpersonal and communication skills, service oriented
  • Good command of written and spoken Cantonese, English and Putonghua
  • 9:45am – 7:15pm Shift and 6 days Off / month + Public Holidays
  • Immediate availability is highly preferred

We offer competitive remuneration package and good prospects to the right candidates. Interested parties please send your full resume with expected salary to us by clicking Apply Now

*Data collected will be kept confidential and used for recruitment purposes only.

More job information
Job ref no. CT3114413-01#0260
  • N/A
Job Function
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
  • 3 years - 4 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree