Job ref no.: 19070115 (CT3118062-01#0621)
Prudential Hong Kong Limited

Senior Officer, Customer Service Center

Prudential Hong Kong Limited

Benefits
  • 5-day week
  • Insurance plan
  • Medical plan

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Provide and process information in response to customers’ inquiries, concerns and requests in day-to-day counter operation effectively and efficiently.

Job responsibilities:

  • Provide and process information by referring to operation systems, guidelines and applications in response to customers’ enquiries, concerns and requests about insurance products and services
  • Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction
  • Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing so as to uplift service standard
  • Communicate and coordinate with different functions/departments to maintain a harmonious relationship so as to enhance the operation efficiency and effectiveness

Job requirements:

  • Form 7 or above
  • 5 years of experience in Customer Service Operations

For other vacancies, please visit our website at https://prudential.wd3.myworkdayjobs.com/en-US/prudential

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

To apply: https://prudential.wd3.myworkdayjobs.com/prudential/job/Hong-Kong/Senior-Officer--Customer-Service-Center_19070115

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will  be notified.

 

More job information
Job ref no. 19070115 (CT3118062-01#0621)
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree