Senior Officer, Customer Services (Hotline)

Responsibilities:

• Achieve key performance indicators
• Handle customer enquiries over the phone or face to face, resolve customer concerns / complaints in compliance with internal and regulatory guidelines
• Provide professional service and prompt assistance to distributors, policyholders and potential clients
• Assist in ad-hoc tasks as assigned by up-line
• Investigate and solve clients’ problems and recommend / deliver solution to clients
• Identify opportunities to improve work efficient and effectiveness, make recommendations and implement

Requirements:

• Degree holder
• 4 years’ solid hotline experience in insurance industry
• Experience in leading or supervising a team of customer service staff
• Willing to work on shift and rotation basis
• Completion of LOMA 280 & 290 is an advantage
• IIQE registered
• Good communication and interpersonal skills
• Good command of both written and spoken English and Chinese (including Putonghua)
• Good PC skills including Word, Excel & Chinese input

Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 15/F, NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon or fax to 2836-5365 or click Apply Now.

Please visit our Website at www.ftlife.com.hk for Company information.

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed within 2 years after completion of the recruitment exercise. (Only short-listed candidates will be notified)