Job ref no.: CT3112563-01#0203
Gate Gourmet Hong Kong Ltd

Senior Officer, Customer Services

Gate Gourmet Hong Kong Ltd

  • 5-day week
  • 13-month pay
  • Compassionate leave
  • Flexible working hours

We are currently looking for a high caliber candidate to join us:

In this role, you will:

  • Be the single point of contact to deal directly with the customers on all issues.
  • Follow up of customers’ feedback (comments, compliments and complaints) and secure that irregularity(ies) are rectified and preventive measures are taken to avoid reoccurrence. Customers shall be informed accordingly, securing customers’ satisfaction and consent whenever possible.
  • In charge of communicating with all local process owners as well as the Business Support team of all requirements that are received from the customers.
  • Coordinate all Menu Presentations and customer visits. Tasks include assembly of specifications and photo-books.
  • Ensure that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoices.
  • Completion of SACS System setup and Catering Service, responsible for inputting and updating all relevant and correct data into SACS system, e.g. customer profile, catering service, sales order, special meal table etc.
  • Support invoice processing by reviewing information such as the sales order/s, specifications or loading ratio changes.
  • Check the accuracy of all costing and pricing, so as to support customer profitability.
  • Need Problem Solving and Resolution, or if necessary appropriate escalation.

To be successful in this role, you should meet the following requirements:

  • Degree holder in Hospitality, Quality or Business Management or related disciplines.
  • 3 years’ experience in either Customer Service or Sales, preferably with hotel, airline or restaurant experience.
  • Knowledge of menu development, food quality and HACCP principles or hygiene awareness.
  • Good pricing and costing experience and sensitive to figures.
  • Outgoing and good communications skills.
  • Has a passion in services industry and attentive to details and strong statistical analysis skill.
  • Excellent command of written and spoken English and Chinese.
  • Proficiency in MS Offiice
  • Experience in Customer Service or Flight Operations would be a definite advantage.
  • Willing to work shift hours, 5-day work week.
  • Occasional overseas travel is required

Preference will be given to holder of Macau ID

Candidate with less experience will be considered as Officer, Customer Services.

We offer competitive remuneration package to the right candidate.

Interested parties please submit your application detailing work experience, qualifications, availability, present and expected salary package to: Human Resources Manager, Gate Gourmet Hong Kong Limited, 10 Catering Road West, Hong Kong International Airport or click Apply Now.

Personal data collected will be used for recruitment purpose only.

More job information
Job ref no. CT3112563-01#0203
  • N/A
Job Function
  • Macau
Employment Term
  • Permanent
  • Full-time
  • 3 years
Career Level
  • Non-management level
  • Degree
Require to Travel
  • Travel frequently