Posted on 2022-08-02
Blue Insurance Ltd

Senior Officer, Customer Servicing (Contact Centre)

Blue Insurance Ltd

Your Job

  • Provide effective inbound & outbound call services to customers for marketing promotion, product and service inquiry
  • Resolve problems/issues encountered by prospect/customer during their on-line journey or encounter with Blue
  • Assist in application and policy service requirement such as post-sales call, case follow up call and policy retention
  • Maintain good customer relationship and promote Blue services
  • Participate in any ad-hoc projects, system enhancement and tasks assigned by superior(s)in order to meet company requirements and objectives.
  • Coordinate with cross-department counterparts to enhance operation efficiency and customer experience

To succeed in this role

  • IIQE Paper 1, 3 are required; paper 5 preferred
  • Minimum 2 years’ experience in Call Centre; and with customer service experience in life insurance products preferred
  • Degree holder preferred
  • Strong customer-oriented with excellent communication and presentation skills
  • Effective customer engagement and good interpersonal skills
  • Proactive, independent, self-motivated
  • Positive attitude and able to work under pressure
  • Passionate about digitalization, innovation, and transformation
  • Experience in digital servicing such as Live Chat, Chatbot will be preferable
  • Good command in both spoken and written English and Cantonese, proficiency in Mandarin is a plus
  • PC literate in MS Office
  • Less experience will be considered as Officer

Interested parties please submit the application with full resume, expected salary and contact telephone number in WORD FORMAT.

This position is open to applicants of both sexes, persons from all racial groups and with disability. All information provided by applicants will be used only for recruitment purposes Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Company. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Company to do so, after which the personal data will be destroyed.

More job information
  • 5-day week
  • Discretionary bonus
  • Medical plan
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Non-management level
  • Degree
Qualifications or Licenses
  • IIQE Paper 1
  • IIQE Paper 3