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Job ref no.: Senior Officer, Customer Value Management
Dah Sing Financial Group

Senior Officer, Customer Value Management

Dah Sing Financial Group

Job Description:

The incumbent will be responsible for customer behavioral analysis and evaluation, channel analysis, development and maintenance of propensity models for cross-selling and retention, marketing campaign management as well as business report compilation.

Main Responsibilities:

The team member will help to conduct the following tasks for the business units in retail banking

  • Identity business opportunities by performing the in-depth analysis for increasing the customer value through improved targeting and customer experience among various channels
  • Work closely with business and channel teams on campaign management including campaign design and evaluation.
  • Compile MIS business tracking reports

People Specifications:

Q1ualifications:

  • University graduate major in data science, statistics, quantitative analysis or related discipline

Experience:

  • Minimum 2 years’ experience in analytics for retail banking
  • Experienced in analytical skills, campaign management and MIS reports
  • Experience in digital channel analysis is preferable, handling digital footprint data, and other data from social media to drive brand awareness, customer stickiness and other business potentials.
  • Good communication skills and good written skills in both Chinese and English

Special Skills:

  • Knowledge in SAS programming, R and Python is preferable
  • Experienced in data visualization tools is also preferable 

Please note that only shortlisted candidates will be notified.

More job information
Job ref no. Senior Officer, Customer Value Management
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Entry level
Education
  • Degree