Job ref no.: CT3111780-01#0913
Prudential Hong Kong Limited

Senior Officer, Intermediaries Contact Center

Prudential Hong Kong Limited

  • 5-day week
  • Insurance plan
  • Medical plan

Here at Prudential, we understand that success comes from visionaries like you. Your passion and diversity keep us at the forefront of innovation, which is why we are committed to helping you shape your future. We offer a range of career opportunities that span a dozen countries, each providing international perspectives and local reach. Across the broad scope of our operations, Prudential stands united in our dedication to providing protection – for our customers, our communities and our world.

The incumbent will be responsible to provide professional hotline service and prompt assistance to the intermediaries in pursuit of service excellence and consistency.

Job Responsibilities:

  • Confer with intermediaries by telephone or in written in order to provide information in response to their feedback, concerns and requests of new business underwriting / policy issue, policy services and claims
  • Co-work with internal departments to ensure the completion of customers’ requests by performing case management
  • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes according to established guidelines
  • Keep records of inquirers’ interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken.
  • Recommend improvements in service as well as procedures in order to enhance efficiency or prevent potential problems

Job Requirements:

  • Diploma / Bachelor degree holder
  • At least 5 subjects passed in HKCEE/HKDSE, including Chinese & English
  • Minimum 3 years of customer service experience, preferably with insurance/financial industry
  • FLMI & AES is an added advantage
  • Customer focused, high flexibility
  • Good writing and a pleasant telephone manner are essential
  • Ability to multi-task and handle pressure of a fast-paced environment
  • Strong interpersonal and problem solving skills
  • Familiar with MS Office and Chinese typing
  • Excellent verbal and written communication skills in English and Cantonese (including Mandarin)

For other vacancies, please visit our website at

Please submit your application with present and expected salaries online.

To apply:

We offer an attractive remuneration package including 5-day work week and flexible benefits.

Data collected will be used for recruitment purpose only and will be kept for 12 months. Only short-listed candidates will be notified.

More job information
Job ref no. CT3111780-01#0913
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree