Senior Officer (Licensed), (Phone Banking, Call Centre), Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

• Provide customer-focused service to call centre customers in placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products


• Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements


• Participate in ad hoc tasks and projects as assigned

Requirements

• Post secondary or above, preferably degree holder in any disciplines


• Preferably with experience in call centre in banking or financial institutions, and good knowledge of banking, credit cards and investment products


• Qualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO)


• Customer-focused with excellent communication and interpersonal skills


• Able to work at flexible hours on weekends and public holidays


• Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.