Job ref no.: 269799000-2100001H
DBS Bank Ltd

Senior Officer (Licensed), (Phone Banking, Call Centre), Technology & Operations

DBS Bank Ltd

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

  • Provide customer-focused service to call centre customers in placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products

  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements

  • Participate in ad hoc tasks and projects as assigned


  • Post secondary or above, preferably degree holder in any disciplines

  • Preferably with experience in call centre in banking or financial institutions, and good knowledge of banking, credit cards and investment products

  • Qualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO)

  • Customer-focused with excellent communication and interpersonal skills

  • Able to work at flexible hours on weekends and public holidays

  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

More job information
Job ref no. 269799000-2100001H
Job Function
Employment Term
  • Full-time
  • 1 year - 19 years
Career Level
  • Entry level
  • Diploma or equivalent