Senior Officer / Officer - Customer Services & Policy Administration

Job Descriptions:

The Senior Officer in the Customer Services & Policy Administration Department will provide extensive supports to both corporate and individual clients including the job scope as below:

• Respond to customer enquiries and requests in relating to employee benefit products and general insurance services in a timely and professional manner.
• Work collaboratively with other internal departments to ensure customer’s requests to be properly handled and resolved in order to maintain customer satisfaction level.
• Maintain the records of customers’ request accurately.
• Handle policy checking, billing and massive daily mailings. Ensure the policy contents as accurate, issue billing timely and deliver documents to clients without any delay.
• Follow up the policy related documents.
• Provide supports to other teams such as business renewal and others administrative issues

We offer:

• 5-days work week
• Attractive monthly basic salary plus annual performance bonus
• Promising career development
• Comprehensive fringe benefits including but not limited to:
  • 16 working days annual leave up to 24 days subject to years of services
  • Various types of leaves such as family care leave, birthday leave, exam leave, maternity and paternity leave.
  • Free life and health insurance coverages including both in- and out-patient benefits.
  • Pension benefits on top of MPF mandatory contribution.
  • Training and development sponsorship.

Requirements

• Higher diploma holder of business-related disciplines with good academic results
• Possessing 3 years related experience in general insurance claims or employee benefits is a must.
• Candidate for IIQE papers is required; passing on IIQE papers 1, 2 & 3 will be advantage.
• Good computer skills on MS applications such as Word, Excel and PowerPoint etc.
• Proficient in written and spoken English and Chinese.
• Good customer service, problem solving and communication skills
• Customer-focused, positive, self-motivated and willing to learn
• Able to work independently and to meet deadline.
• Having personal attributes such as “Can-do" and “Follow-through" attitudes is more important than technical competences.
• Candidate with less experience will be considered as Officer 

Join the GM Winning Team today!

Ready to fly high in your career? Interested parties please submit your full resume with availability, current and expected salary by e-mail via clicking Apply Now.
Written test as well as aptitude test will be conducted with shortlisted candidates.

All personal data provided by job applicants are used only for recruitment purpose and will be treated in strict confidence. Unsuccessful applications will be properly disposed within 3 months.