The Senior Officer in the Customer Services & Policy Administration Department will provide extensive supports to both corporate and individual clients including the job scope as below:
Respond to customer enquiries and requests in relating to employee benefit products and general insurance services in a timely and professional manner.
Work collaboratively with other internal departments to ensure customer’s requests to be properly handled and resolved in order to maintain customer satisfaction level.
Maintain the records of customers’ request accurately.
Handle policy checking, billing and massive daily mailings. Ensure the policy contents as accurate, issue billing timely and deliver documents to clients without any delay.
Follow up the policy related documents.
Provide supports to other teams such as business renewal and others administrative issues
5-days work week
Attractive monthly basic salary plus annual performance bonus
Promising career development
Comprehensive fringe benefits including but not limited to:
16 working days annual leave up to 24 days subject to years of services
Various types of leaves such as family care leave, birthday leave, exam leave, maternity and paternity leave.
Free life and health insurance coverages including both in- and out-patient benefits.
Pension benefits on top of MPF mandatory contribution.
Training and development sponsorship.
Higher diploma holder of business-related disciplines with good academic results
Possessing 3 years related experience in general insurance claims or employee benefits is a must.
Candidate for IIQE papers is required; passing on IIQE papers 1, 2 & 3 will be advantage.
Good computer skills on MS applications such as Word, Excel and PowerPoint etc.
Proficient in written and spoken English and Chinese.
Good customer service, problem solving and communication skills
Customer-focused, positive, self-motivated and willing to learn
Able to work independently and to meet deadline.
Having personal attributes such as “Can-do" and “Follow-through" attitudes is more important than technical competences.
Candidate with less experience will be considered as Officer
Join the GM Winning Team today!
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Written test as well as aptitude test will be conducted with shortlisted candidates.
All personal data provided by job applicants are used only for recruitment purpose and will be treated in strict confidence. Unsuccessful applications will be properly disposed within 3 months.
Gain Miles (“GM") is a pension, actuarial, investment and employee benefit boutique consulting firm with the objectives to help employers to optimize their benefit spending and help employees to achieve better retirement outcomes.
With close to 500 clients, we offer a wide range of services including MPF monitoring and provider management, ORSO consulting, employee communication, financial education to employees, medical insurance brokerage and employee compensation brokerage.
Being a people-oriented company, we are looking for high-caliber candidates to join our team to meet the fast-expanding business needs.