Job ref no.: CT3118062-01#0079
Prudential Hong Kong Limited

Senior Officer / Officer, Life Claims

Prudential Hong Kong Limited

  • 5-day week
  • Insurance plan
  • Medical plan

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

The incumbent is responsible to assess cases with main focus in major claims, assist in higher approval of claims exceeding assessors’ authority, provide enquiry support, take part in departmental projects and supervise subordinates in handling daily operations.

Job Responsibilities:

  • Assess and approve claims within own claims authority and make recommendation to senior for those claims exceeding own authority limit, conduct claims investigation where necessary
  • Review long outstanding claims and make decisions within own authority. Report any abnormalities to senior timely
  • Handle enquiries and complaints from customers, agents (including hotline and walk-in where necessary) and internal staff
  • Check payment and sign payment letters where necessary
  • Prepare non-standard payment and decline letters where necessary
  • Take part in departmental / company projects where necessary

Job Requirements: 

  • Degree from a recognized University; professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage
  • Minimum of 4 years claims experience in individual life insurance. Candidate with less experiences will be considered for Officer position
  • PC skills in MS Words, EXCEL, Powerpoint
  • Fluent English and Cantonese
  • Good written English and Chinese

For other vacancies, please visit our website at

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will  be notified.


More job information
Job ref no. CT3118062-01#0079
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 4 years - 9 years
Career Level
  • Non-management level
  • Degree