Job ref no.: CT3124243-01#8526

Senior Officer, Pension/ MPF Operation

Gravitas Recruitment Group

  • Responsibilities

    • Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.
    • Complete assigned transactions in line with qualified standards within service time frames
    • Follow up with customers on missing information or data correctness through verbal or written follow up action.
    • Provide one-stop service supports to VIP clients and support the customer retention through regular direct contact with customers to ease their administrative burden in provident funds scheme.
    • Respond to customers' enquiries and provide solution and information within the standard service time.
    • Support to identify and implement process improvement.
    • Support the delivery of ad-hoc assignment or project such as e-mean promotion, work flow change, etc

    Experience & Qualifications

    • Degree / diploma holder
    • Around 3-5 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)
    • IA license, MPF license, LOMA qualifications would be an advantage

    Required Personal Qualities/Skills/Competencies that are Critical to the Job

    • People oriented with tactful customer service skills and good problem-solving abilities
    • Self-motive, well organized and attentive to details.
    • Mature and able to work independently under pressure
    • Good interpersonal, communication and organizational skills to work with counter partner
    • Strong PC skills in MS office, including Word, Excel and PowerPoint
    • Proficient in both English and Chinese, both spoken and written
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More job information
Job ref no. CT3124243-01#8526
  • 25,000 - 30,000 / month (negotiable)
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 3 years
Career Level
  • Entry level
  • F.5- F.7 or DSE