Senior Officer, Pension/ MPF Operation

Responsibilities

• Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.
• Complete assigned transactions in line with qualified standards within service time frames
• Follow up with customers on missing information or data correctness through verbal or written follow up action.
• Provide one-stop service supports to VIP clients and support the customer retention through regular direct contact with customers to ease their administrative burden in provident funds scheme.
• Respond to customers' enquiries and provide solution and information within the standard service time.
• Support to identify and implement process improvement.
• Support the delivery of ad-hoc assignment or project such as e-mean promotion, work flow change, etc

Experience & Qualifications

• Degree / diploma holder
• Around 3-5 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)
• IA license, MPF license, LOMA qualifications would be an advantage

Required Personal Qualities/Skills/Competencies that are Critical to the Job

• People oriented with tactful customer service skills and good problem-solving abilities
• Self-motive, well organized and attentive to details.
• Mature and able to work independently under pressure
• Good interpersonal, communication and organizational skills to work with counter partner
• Strong PC skills in MS office, including Word, Excel and PowerPoint
• Proficient in both English and Chinese, both spoken and written