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Industrial and Commercial Bank of China (Asia) Ltd

Senior Officer to Deputy Manager, Client Service, CUD

Industrial and Commercial Bank of China (Asia) Ltd

Job Responsibilities

  • Assist client in day to day issues in relation to fund transfer, securities settlement, corporate actions, billing; liaise with internal teams to help clients in an effective and timely manner
  • Ensure clients’ inqueries are apporpriately communicated to Operations and follow up on related initiatives; Maintain and strengthen client relationship through high quality client service
  • Collate and analyse data to facilitate business and system development initiatives; contribute to the continuous improvement of Client Service and Operations processes and systems
  • Participate in custody internet banking enhancement project

Job Requirements

  • University graduate
  • At least 2 years of client service, sales support or related experience within the financial cervices industry
  • Custody/Securities Services is highly preferred
  • Familiar with investment products and post-trade processing
  • Capable of dealing with clients’ questions and problem-solving
  • Ability to work multitask effectively and meet strict deadlines
  • Able to successfully prioritize tasks and coordinate several priorities at once
  • Fluency in English, Cantonese &Mandarin is essential
  • Proficient in MS office tools and both Chinese and English word processing 
More job information
Salary
Benefits
  • 5-day week
  • Birthday leave
  • Competitive pay
Job Function
Work Model
  • On-site
Industry
Employment Term
  • Full-time
Experience
  • 2 years
Career Level
  • Non-management level
Education
  • Degree
Require to Travel
  • No travel