Job ref no.: CT/WM-CS/SO
Haitong International Securities Group Limited

Senior Officer/Officer - Customer Service

Haitong International Securities Group Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan

The Job:

  • Handle customer enquiries and complaints by phone, email or mail etc. (in call center or front desk environment)
  • Perform account opening and document checking according to internal guidelines and ensure full compliance in of rules and regulations
  • Assist in the design and implement operational procedures in compliance with internal guidelines and relevant regulatory requirements
  • Perform KYC and risk disclosure
  • Participate in system testing
  • Perform any other job duties or projects as assigned by team supervisor


We support local hire with solid relevant working experience in HK.

  • Degree holder in business or related disciplines
  • Possess SFC type 1 & 2 licenses or qualifed to be registered under SFC in relevant regulated activities
  • Minimum 3 – 5 years’ customer service experience, preferably gained in financial institutions
  • Experience gained in other industries' call center or customer service/complaint handling centre will also be considered
  • Good understanding of the global financial market and various financial instruments is an advantage
  • Excellent communication skills with high level of customer service attitude and professional telephone manner
  • Good PC knowledge (MSWord, Excel and PowerPoint)
  • Good command written & spoken English and Chinese including fluency in Putonghua
  • Candidates with less experience will be considered as Officer

Application Method:

We are committed to build a team of competence individuals who have acquired relevant local solid working experience and with diversified exposure to work together with us. Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful.

We provide attractive remuneration package and fringe benefits for the right candidate. Interested parties please send detailed resume with current and expected salaries to Human Resources Department: i) by mail: 22/F, Li Po Chun Chambers, 189 Des Voeux Road Central, HK; ii) by fax: 2537 5431; or iii) by using Apply Now.

Please quote the reference in the application. If application is submitted in hard copy format, it should be placed in a sealed envelope marked “Confidential".  All applications will be treated in strict confidence and personal data provided by job applications will be used for recruitment purposes only.  A copy of our Personal Information Collection Statement will be available upon request.

More job information
Job ref no. CT/WM-CS/SO (CT3113903-01#0108)
  • N/A
Job Function
  • Sheung Wan
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Non-management level
  • Degree