Senior Operation and Service Manager / Associate Director, Operation and Service

Responsibilities:   

• Manage and supervise local and country Operation and Risk, Service teams, to attain a high quality of service and operation standards
• Manage relationship with key merchants, banks and partners on merchant operation and new product partnerships
• Supervise merchant onboarding, KYC process and merchant sales and activities monitoring
• Develop and manage Service Management programs
• Develop and enforce related policies and procedures especially to compliant with the latest local statutory regulations and payment product operations
• Support the launch of new projects and products to the merchants and partners and ad-hoc project assignments
• Candidate with more experience will be considered as Associate Director

  Requirements:  

• Degree holder in Business Administration, Risk Management, or related disciplines
• Minimum 8 years solid work experience in Banking/ Finance/eCommerce related industry an advantage
• Familiar with legal and regulatory requirements especially on KYC and AML policies etc and advantage
• Possess strong interpersonal skills and able to work well with all levels
• Details-oriented, good interpersonal skills and able to work independently
• Proficient in both spoken and written English and Mandarin
• Occasional travels may be required

We offer attractive remuneration to the right person with fast track career development opportunities and fringe benefits. Interested parties please apply with detailed resume, including both  current and expected salary.

Personal data collected will be used for recruitment purpose only. Applicants who are not contacted within 4 weeks should consider their application unsuccessful and will be filed for opportunities in future.