About the Team:
Our Operational Excellence Team is the gatekeeper and engineer for our Customer Service Function. This is a great opportunity to bring your extensive operational excellence experience and expertise to join the creation and implementation of our Operational Excellence Team and strategy. We work closely with all our key stakeholders, such as Marketing, Product, Engineering, Compliance Operations, Risk, and Payment Operations to successfully launch various global marketing campaigns, products and services while understanding the associate servicing needs and strategies for business growth.
About the Opportunity:
The Senior Operational Excellence Specialist supports the execution of our Operational Excellence strategy and program based on industry-leading continuous improvement processes, systems, and practices. This team member identifies and facilitates opportunities for change that can support the future direction of the organization. The position is responsible for the development of tools, methods, and processes that will result in significant process improvement within Customer Service and for our Marketing, Operations, Product, Engineering, Compliance, Risk, and Finance partners. You’ll own the relationships with our CS and other core business functions.
At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and is able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of OKGroup products, features, and services.
What You’ll Be Doing:
What We Look For In You: